Client Terms of Service

These terms apply when you engage me to provide marketing services. They form the basis of our working relationship, and by confirming you'd like to go ahead (whether in writing, by email, or verbally), you're agreeing to them.

 

1. Services

 

I'll provide the marketing services we've agreed, as set out in any proposal, email, or written summary I send you. I always aim to deliver work to a high standard and within any timescales we've discussed. If the scope of work changes, I'll let you know how that affects hours and costs before cracking on.

 

2. Your Responsibilities

 

To do my job well, I'll need your help! This includes giving me access to any platforms, accounts, or materials I need (such as social media logins, email marketing, or website access), providing feedback and approvals in a reasonable timeframe, and making sure any information or content you share with me is accurate and doesn't infringe anyone else's rights.

 

If a delay on your side impacts my ability to deliver work, I can't be held responsible for any knock-on effect to timelines.

 

3. Fees and Payment

 

My standard hourly rate is £30 per hour. Where we've agreed a monthly package, this will be confirmed in writing before work begins.

 

I invoice at the end of each month for work carried out during that month. Invoices are due for payment within 14 days of the invoice date.

 

For one-off or project-based work, I may ask for a deposit before starting, with the balance due on completion.

 

If an invoice isn't paid within 14 days, I reserve the right to pause work until payment is received, and to charge interest on overdue amounts in line with the Late Payment of Commercial Debts (Interest) Act 1998.

 

4. Notice Period

 

Either of us can end our ongoing working arrangement by giving one calendar month's written notice (email is fine). During the notice period I'll continue to carry out any agreed work, and any outstanding invoices will remain due for payment.

 

For one-off or project-based work, if you wish to cancel once work has started, you'll be charged for the hours already worked up to that point.

 

5. Intellectual Property

 

Any content, copy, designs, or other materials I create for you as part of our agreed work will become your property once payment has been received in full. Until then, ownership remains with me.

 

I may reference our work together (for example, in my portfolio or on social media) unless you ask me not to — just let me know if you'd prefer to keep things private.

 

6. Confidentiality

 

I'll keep any confidential information you share with me — about your business, your clients, or your plans — strictly private. I'll only share it where necessary to carry out the agreed work (for example, liaising with a third-party supplier on your behalf), and only with your knowledge.

 

I'd ask the same in return — please keep any materials, strategies, or ideas I share with you confidential.

 

7. Data Protection and GDPR

 

I take data protection seriously. Where I handle personal data on your behalf (for example, managing an email list or accessing client contact details), I'll do so in line with UK GDPR and the Data Protection Act 2018.

 

Each party is responsible for ensuring their own compliance with data protection law. Where I'm acting as a data processor on your behalf, I'll only process personal data in accordance with your instructions, and I'll never share or use it for any other purpose.

 

For full details of how I collect and use personal data, please see my Privacy Policy.

 

8. My Liability

 

I'll always do my best to deliver great work — but I can't guarantee specific results (for example, a set number of new enquiries or a particular search ranking), as these depend on many factors outside my control.

 

Nothing in these terms limits my liability for death or personal injury caused by negligence, or for any liability that can't be excluded by law. Subject to that, my total liability to you in connection with our work together is limited to the fees paid to me in the three months preceding the claim.

 

I'm not liable for any indirect or consequential losses, including loss of profit, loss of business, or reputational damage.

 

9. Governing Law

 

These terms are governed by the law of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

​